A4 Vertaisarvioitu artikkeli konferenssijulkaisussa

Evaluating Digitalization of Social Services from the Viewpoint of the Citizen




TekijätTuikka Anne-Marie

ToimittajaIlias O. Pappas, Patrick Mikalef, Yogesh K. Dwivedi, Letizia Jaccheri, John Krogstie, Matti Mäntymäki

Konferenssin vakiintunut nimiConference on e-Business, e-Services and e-Society

KustannuspaikkaCham

Julkaisuvuosi2020

JournalIFIP Advances in Information and Communication Technology

Kokoomateoksen nimiDigital Transformation for a Sustainable Society in the 21st Century. I3E 2019

Sarjan nimiIFIP Advances in Information and Communication Technology

Vuosikerta573

ISBN978-3-030-39633-6

eISBN978-3-030-39634-3

ISSN1868-4238

DOIhttps://doi.org/10.1007/978-3-030-39634-3_3

Verkko-osoitehttps://link.springer.com/chapter/10.1007%2F978-3-030-39634-3_3

Rinnakkaistallenteen osoitehttps://research.utu.fi/converis/portal/detail/Publication/45724400


Tiivistelmä

Finland is known as a welfare state, which has small income gap and good
ICT infrastructure. In recent decades, Finnish society has aimed to
transfer public administration through digital services. They are
nowadays available for different purposes including the social services
such as unemployment benefits or housing allowance. However,
digitalization have not yet expanded to all types of social services and
one area of development is the services for people with disabilities.
People with disabilities cannot be seen homogenous group of citizens;
instead it includes people in different ages, and having different
diagnoses. This study focuses only on one age group, the children, and
on one type of diagnosis, the autism spectrum. While the children are
the prime beneficiaries of the social services, their parents (or other
care givers) are the ones responsible for applying and transferring
these services to them. Hence, the unit of analysis in this study is the
parents of children on the autism spectrum. Interviews with them
represent the citizens’ viewpoint through which the digitalization of
social services is evaluated.


Ladattava julkaisu

This is an electronic reprint of the original article.
This reprint may differ from the original in pagination and typographic detail. Please cite the original version.





Last updated on 2024-26-11 at 16:31