A4 Vertaisarvioitu artikkeli konferenssijulkaisussa
Evaluating Digitalization of Social Services from the Viewpoint of the Citizen
Tekijät: Tuikka Anne-Marie
Toimittaja: Ilias O. Pappas, Patrick Mikalef, Yogesh K. Dwivedi, Letizia Jaccheri, John Krogstie, Matti Mäntymäki
Konferenssin vakiintunut nimi: Conference on e-Business, e-Services and e-Society
Kustannuspaikka: Cham
Julkaisuvuosi: 2020
Journal: IFIP Advances in Information and Communication Technology
Kokoomateoksen nimi: Digital Transformation for a Sustainable Society in the 21st Century. I3E 2019
Sarjan nimi: IFIP Advances in Information and Communication Technology
Vuosikerta: 573
ISBN: 978-3-030-39633-6
eISBN: 978-3-030-39634-3
ISSN: 1868-4238
DOI: https://doi.org/10.1007/978-3-030-39634-3_3
Verkko-osoite: https://link.springer.com/chapter/10.1007%2F978-3-030-39634-3_3
Rinnakkaistallenteen osoite: https://research.utu.fi/converis/portal/detail/Publication/45724400
Finland is known as a welfare state, which has small income gap and good
ICT infrastructure. In recent decades, Finnish society has aimed to
transfer public administration through digital services. They are
nowadays available for different purposes including the social services
such as unemployment benefits or housing allowance. However,
digitalization have not yet expanded to all types of social services and
one area of development is the services for people with disabilities.
People with disabilities cannot be seen homogenous group of citizens;
instead it includes people in different ages, and having different
diagnoses. This study focuses only on one age group, the children, and
on one type of diagnosis, the autism spectrum. While the children are
the prime beneficiaries of the social services, their parents (or other
care givers) are the ones responsible for applying and transferring
these services to them. Hence, the unit of analysis in this study is the
parents of children on the autism spectrum. Interviews with them
represent the citizens’ viewpoint through which the digitalization of
social services is evaluated.
Ladattava julkaisu This is an electronic reprint of the original article. |