A4 Vertaisarvioitu artikkeli konferenssijulkaisussa
Understanding the factors driving NFC-enabled mobile payment adoption: An empirical investigation
Tekijät: Li Hongxiu, Liu Yong, Heikkilä Jukka.
Konferenssin vakiintunut nimi: The 18th Pacific Asia Conference on Information Systems
Julkaisuvuosi: 2014
Journal: Pacific Asia Conference on Information Systems
Kokoomateoksen nimi: IT Ubiquitous and Collaborative Innovation
Though NFC mobile payment offers both convenience and benefits to consumers, its adoption rate is
still very low. This study aims to explore the factors determining consumers’ adoption of NFC mobile
payment. In this study, building on TAM, an extended adoption intention model is developed by
incorporating three sorts of variables into it, namely mobile payment system factors (compatibility and
perceived complementarity), user characteristics (mobile payment knowledge), and a risk-related
factor (perceived risk). The model is empirically tested with a sample of 377 validated respondents.
Compatibility, perceived ease of use and mobile payment knowledge are found to be the factors
determining individuals’ intention to use NFC mobile payment. Against our expectations, perceived
usefulness and perceived risk do not affect use intention significantly in adopting NFC mobile
payments among consumers. We discuss the theoretical and practical implications of these findings,
and point out the limitations and need for future research.