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Verbalizing sensory experiences: A netnography on snacks in consumers' everyday lives




AuthorsSaara Lundén, Henna Syrjälä, Kaisa Könnölä, Tapani N Joelsson, Harri Luomala, Tuomas Mäkilä, Mari Sandell

Conference nameNCCR2018 - Nordic Conference on Consumer Research

Publishing placeVaasa

Publication year2019

Book title Paper presented at 5th Nordic Conference on Consumer Research

Number in series5

Web address http://www.nccr2018.com(external)

Self-archived copy’s web addresshttps://research.utu.fi/converis/portal/detail/Publication/38933579(external)


Abstract

In this paper, we examine how consumers verbally describe the sensory perceptions of snacks in their
everyday consumption. This netnographic study was carried out in Finland, in an on-line consumer
community. We asked participants to focus on different sensory properties while they were dealing
with snacks. The work-in-progress paper highlights two kinds of preliminary findings: we introduce
the most commonly mentioned as snacks (sandwiches, dairy products and fruits) and their related
sensory descriptions as well as discuss consumers’ ability to verbally describe the sensations they
perceive via five senses. We conclude that in order to get a multisided description of consumers’
sensory experiences, a combination of a variety of methodologies provides most insightful
possibilities.


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