A3 Vertaisarvioitu kirjan tai muun kokoomateoksen osa
Personalised public services powered by AI : the citizen digital twin approach
Tekijät: Kopponen Aleksi, Hahto Antti, Villman Tero, Kettunen Petri, Mikkonen Tommi, Rossi Matti
Toimittaja: Charalabidis Yannis, Medaglia Rony, van Noordt Colin
Kustantaja: Edward Elgar Publishing
Kustannuspaikka: Cheltenham
Julkaisuvuosi: 2024
Kokoomateoksen nimi: Research Handbook on Public Management and Artificial Intelligence
Sarjan nimi: Elgar Handbooks in Public Administration and Management
Aloitussivu: 170
Lopetussivu: 186
Sivujen määrä: 302
ISBN: 978-1-80220-733-0
eISBN: 978-1-80220-734-7
DOI: https://doi.org/10.4337/9781802207347.00020
Verkko-osoite: https://www.elgaronline.com/edcollchap/book/9781802207347/book-part-9781802207347-20.xml
Supporting citizens in achieving their goals while avoiding unwanted choices and improving their quality of life requires informed decision-making and access to relevant services. To facilitate this, public and private services should adapt to people’s changing life situations. In this chapter, we explore the use of citizen digital twin (CDT) models, which collect data about a person’s overall situation, to provide a scaffolding for citizens in their life events. By using AI-augmented service orchestration, tailored service combinations can be created to meet individuals’ specific needs. The Finnish government’s AuroraAI network is presented as an example of such a system, designed to enhance people’s well-being by providing personalised services for different life events. The network can be integrated into thousands of existing services, offering citizens a more tailored and effective approach to achieving their goals and improving their lives.