The Effects of Shift Generation on Staff Rostering
: Nurmi Kimmo, Kyngäs Jari, Kyngäs Nico
: Moosaei Hossein, Hladík Milan, Pardalos Panos M.
: International Conference on the Dynamics of Information Systems
Publisher: Springer Science and Business Media Deutschland GmbH
: Cham
: 2024
: Lecture Notes in Computer Science
: Dynamics of Information Systems: 6th International Conference, DIS 2023, Prague, Czech Republic, September 3–6, 2023, Revised Selected Papers
: Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
: Lecture Notes in Computer Science
: 14321
: 203
: 217
: 978-3-031-50319-1
: 978-3-031-50320-7
: 1611-3349
DOI: https://doi.org/10.1007/978-3-031-50320-7_15
: https://doi.org/10.1007/978-3-031-50320-7_15
To the best of our knowledge, this is the first paper to examine the effect of shift structures on staff rostering optimization. The study showed that the generated shift structures have a significant effect on optimizing the staff rosters. The study also showed that we should allow longer working days, because they imply better consideration of the stress and risk factors introduced by the Finnish Institute of Occupational Health. The PEASTP metaheuristic, a computational intelligence framework, was used to justify the findings. The results were obtained using a real-world instance from a Finnish contact center.
