Beyond the dyadic: customer engagement in increasingly networked environments

: Hollebeek Linda D., Jaakkola Elina, Alexander Matthew

Publisher: Emerald

: 2018

: Journal of Service Management

: 29

: 3

: 330

: 332

: 3

: 1757-5818

: 1757-5826

DOI: https://doi.org/10.1108/JOSM-05-2018-410

: https://doi.org/10.1108/JOSM-05-2018-410

: https://research.utu.fi/converis/portal/detail/Publication/38577417