A1 Refereed original research article in a scientific journal

The dynamics of voluntary benchmarking in the water sector



Authors: Matias Laine, Eija Vinnari

Publisher: Routledge

Publication year: 2014

Journal: Public Money and Management

Volume: 34

Issue: 4

First page : 297

Last page: 304

Number of pages: 8

ISSN: 0954-0962

eISSN: 1467-9302

DOI: https://doi.org/10.1080/09540962.2014.920203


Abstract

This article investigates the dynamics of benchmarking in municipal water

utilities. The authors explain how a voluntary project developed the

characteristics of compulsory benchmarking. While the first adopters of

benchmarking sought efficiency gains, later adoptions have mainly been driven by

institutional pressures. This limits the potential of benchmarking for improving

utility performance.



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