A1 Vertaisarvioitu alkuperäisartikkeli tieteellisessä lehdessä
The dynamics of voluntary benchmarking in the water sector
Tekijät: Matias Laine, Eija Vinnari
Kustantaja: Routledge
Julkaisuvuosi: 2014
Lehti:Public Money and Management
Vuosikerta: 34
Numero: 4
Aloitussivu: 297
Lopetussivu: 304
Sivujen määrä: 8
ISSN: 0954-0962
eISSN: 1467-9302
DOI: https://doi.org/10.1080/09540962.2014.920203
This article investigates the dynamics of benchmarking in municipal water
utilities. The authors explain how a voluntary project developed the
characteristics of compulsory benchmarking. While the first adopters of
benchmarking sought efficiency gains, later adoptions have mainly been driven by
institutional pressures. This limits the potential of benchmarking for improving
utility performance.
Ladattava julkaisu This is an electronic reprint of the original article. |  |
