A1 Vertaisarvioitu alkuperäisartikkeli tieteellisessä lehdessä
Towards Understanding the Role of Trust in Electronic Business
Tekijät: Seppo Sirkemaa
Kustantaja: International Association of Research and Science
Julkaisuvuosi: 2018
Journal: International Journal of Economics and Management Systems
Vuosikerta: 3
Aloitussivu: 151
Lopetussivu: 154
Verkko-osoite: https://www.iaras.org/iaras/filedownloads/ijems/2018/007-0022(2018).pdf
Rinnakkaistallenteen osoite: https://research.utu.fi/converis/portal/detail/Publication/36804360
Electronic Business is based on trust between the seller and the buyer. Trust is not an issue if seller and buyer know each other, and they have an existing business relationship. However, when there are no earlier experiences, when the customer is not familiar with the vendor or the products and services this can be challenging. If there is no knowledge whether the vendor is trustworthy, the buyer is trying to find different kinds of cues and experiences to make sure the decisions are right. Here we look at how these cues could be made available, by adding value to both vendor and buyer. Ultimately, better information increases trust, and helps in developing successful business.
Ladattava julkaisu This is an electronic reprint of the original article. |