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Towards Understanding the Role of Trust in Electronic Business




TekijätSeppo Sirkemaa

KustantajaInternational Association of Research and Science

Julkaisuvuosi2018

JournalInternational Journal of Economics and Management Systems

Vuosikerta3

Aloitussivu151

Lopetussivu154

Verkko-osoitehttps://www.iaras.org/iaras/filedownloads/ijems/2018/007-0022(2018).pdf

Rinnakkaistallenteen osoitehttps://research.utu.fi/converis/portal/detail/Publication/36804360


Tiivistelmä

Electronic Business is based on trust between the seller and the buyer. Trust is not an issue if seller and buyer know each other, and they have an existing business relationship. However, when there are no earlier experiences, when the customer is not familiar with the vendor or the products and services this can be challenging. If there is no knowledge whether the vendor is trustworthy, the buyer is trying to find different kinds of cues and experiences to make sure the decisions are right. Here we look at how these cues could be made available, by adding value to both vendor and buyer. Ultimately, better information increases trust, and helps in developing successful business.


Ladattava julkaisu

This is an electronic reprint of the original article.
This reprint may differ from the original in pagination and typographic detail. Please cite the original version.





Last updated on 2024-26-11 at 22:22