Information usage in the day-to-day operations management of hospital
units is complex due to numerous information systems in use. The aim of
this study was to describe and compare nurse leaders' satisfaction with
information systems used in the day-to-day operations management in
hospital units. The design was a cross-sectional survey with five
questions rated from one (disagree) to five (fully agree). The response
rate was 65 % (n = 453). Respondents reported fair satisfaction with how
information systems support decision-making (median 4, IQR 3–4) and
improve ease of access to information (median 4, IQR 3–4). However,
respondents were less satisfied with how systems improve speed of access
to information (median 3, IQR 3–4). Nor did respondents think that
systems were developed for them (median 3, IQR 2–4). Respondents further
reported needing numerous systems daily to support decision-making
(median 4, IQR 3–5). A clear need for one system, which would gather
important information for display was stated (median 5, IQR 4–5). Work
experience, gender and time when overseeing the unit were associated
with some aspects related to satisfaction. In conclusion, information
system improvements are needed to better support the day-to-day
operations management in hospital units.