A4 Vertaisarvioitu artikkeli konferenssijulkaisussa
Developing a Model to Measure User Satisfaction and Success of Virtual Meeting Tools in an Organization
Tekijät: Islam A. K. M. Najmul
Toimittaja: Joaquim Filipe, José Cordeiro
Konferenssin vakiintunut nimi: International Conference on Enterprise Information Systems
Kustantaja: Springer
Julkaisuvuosi: 2009
Lehti:: Lecture Notes in Business Information Processing
Kokoomateoksen nimi: Enterprise Information Systems: 11th International Conference, ICEIS 2009, Milan, Italy, May 6-10, 2009, Proceedings
Tietokannassa oleva lehden nimi: ENTERPRISE INFORMATION SYSTEMS-BK
Lehden akronyymi: LECT NOTES BUS INF P
Sarjan nimi: Lecture Notes in Business Information Processing
Vuosikerta: 24
Aloitussivu: 975
Lopetussivu: 987
Sivujen määrä: 13
ISBN: 978-3-642-01346-1
eISBN: 978-3-642-01347-8
ISSN: 1865-1348
DOI: https://doi.org/10.1007/978-3-642-01347-8_81
Information Systems evaluation is ail important issue for the managers in ail organization. But it is very difficult to evaluate. A lot of works have been done in this particular area. Many methods have been developed over the years to evaluate the information systems. The easiest and mostly used evaluation method is to measure the user satisfaction of a system. But there is no unique model that call be used to evaluate all kind of information systems. In this paper, we propose a model to measure user satisfaction of virtual meeting tools used in ail organization. We verify the model by conducting two surveys and applying different statistical analysis on the collected survey data. The proposed model measures the user satisfaction and success based oil six factors namely content, accuracy, ease of use, timeliness, system reliability and system speed.
