A4 Refereed article in a conference publication
Developing a Model to Measure User Satisfaction and Success of Virtual Meeting Tools in an Organization
Authors: Islam A. K. M. Najmul
Editors: Joaquim Filipe, José Cordeiro
Conference name: International Conference on Enterprise Information Systems
Publisher: Springer
Publication year: 2009
Journal:: Lecture Notes in Business Information Processing
Book title : Enterprise Information Systems: 11th International Conference, ICEIS 2009, Milan, Italy, May 6-10, 2009, Proceedings
Journal name in source: ENTERPRISE INFORMATION SYSTEMS-BK
Journal acronym: LECT NOTES BUS INF P
Series title: Lecture Notes in Business Information Processing
Volume: 24
First page : 975
Last page: 987
Number of pages: 13
ISBN: 978-3-642-01346-1
eISBN: 978-3-642-01347-8
ISSN: 1865-1348
DOI: https://doi.org/10.1007/978-3-642-01347-8_81
Information Systems evaluation is ail important issue for the managers in ail organization. But it is very difficult to evaluate. A lot of works have been done in this particular area. Many methods have been developed over the years to evaluate the information systems. The easiest and mostly used evaluation method is to measure the user satisfaction of a system. But there is no unique model that call be used to evaluate all kind of information systems. In this paper, we propose a model to measure user satisfaction of virtual meeting tools used in ail organization. We verify the model by conducting two surveys and applying different statistical analysis on the collected survey data. The proposed model measures the user satisfaction and success based oil six factors namely content, accuracy, ease of use, timeliness, system reliability and system speed.
