Trends and drivers affecting service design
: Anders Viia, Erik Terk, Jari Kaivo-oja, Tuomo Kuosa
: Tuomo Kuosa, Jari Koskinen
: Lahti
: 2012
: Service Design: On the Evolution of Design Expertise
: Lahti University of Applied Sciences Series A, Research reports
: 16
: 123
: 136
Viia, Andres, Terk, Erik, Kaivo-oja, Jari & Tuomo Kuosa, Tuomo (2012) Trends and drivers affecting service design. In Tuomo Kuosa & Jari Koskinen (Eds.) Service Design: On the Evolution of Design Expertise. Lahti University of Applied Sciences Series A, Research reports, Part 16. Series Editor Ilkka Väänänen. Lahti, pp. 123-136.