A3 Refereed book chapter or chapter in a compilation book
Trends and drivers affecting service design
Authors: Anders Viia, Erik Terk, Jari Kaivo-oja, Tuomo Kuosa
Editors: Tuomo Kuosa, Jari Koskinen
Publishing place: Lahti
Publication year: 2012
Book title : Service Design: On the Evolution of Design Expertise
Series title: Lahti University of Applied Sciences Series A, Research reports
Volume: 16
First page : 123
Last page: 136
Viia, Andres, Terk, Erik, Kaivo-oja, Jari & Tuomo Kuosa, Tuomo (2012) Trends and drivers affecting service design. In Tuomo Kuosa & Jari Koskinen (Eds.) Service Design: On the Evolution of Design Expertise. Lahti University of Applied Sciences Series A, Research reports, Part 16. Series Editor Ilkka Väänänen. Lahti, pp. 123-136.
