Social motivations of live-streaming viewer engagement on Twitch
: Zorah Hilvert-Bruce, James T. Neill, Max Sjöblom, Juho Hamari
Publisher: Elsevier Ltd
: 2018
Computers in Human Behavior
: Computers in Human Behavior
: 84
: 58
: 67
: 10
: 0747-5632
: 1873-7692
DOI: https://doi.org/10.1016/j.chb.2018.02.013
Little is known about the motivations underlying viewer engagement in the rapidly growing live-streaming multimedia phenomenon. This study trialled an eight-factor socio-motivational model, based on Uses and Gratifications Theory, to explain four aspects of live-stream viewer engagement. Cross-sectional data was collected through an international, online self-report survey of Twitch users (N = 2227). Multiple and ordinal linear regression analyses identified six motivations which helped to explain live-stream engagement: social interaction, sense of community, meeting new people, entertainment, information seeking, and a lack of external support in real life. Compared to mass media, viewer motivations to engage in live-stream entertainment appear to have a stronger social and community basis. Furthermore, live-stream viewers who preferred smaller channels (<500 viewers) were more motivated by social engagement than viewers who preferred larger channels. These findings offer insight into the motivations for live-stream engagement, and help to lay a foundation for further research.