Evaluation for Evaluation: Usability Work during Tendering Process




Kimmo Tarkkanen, Ville Harkke

ACM Conference on Human Factors in Computing Systems

New York, NY, USA

2015

CHI EA '15 Proceedings of the 33rd Annual ACM Conference Extended Abstracts on Human Factors in Computing Systems

2289

2294

978-1-4503-3146-3

DOIhttps://doi.org/10.1145/2702613.2732851

https://research.utu.fi/converis/portal/detail/Publication/2952332



In large-scale IT implementations the iterative system development and system tailoring to organization-specific needs begins after a tendering process is over. In the tendering process a procuring organization defines usability requirements, evaluation procedures and selection criteria, while IT vendors try and build and propose solutions that best fulfill these requirements. Existing usability research has instructed the procuring organizations on how usability should be included in the request for proposals, in order to ensure the usability of the selected system. However, the IT vendor perspective on request for proposals and related usability work during the tendering process remain unexplored. This paper grasps the issue with an empirical study on large-scale IT procurement. The preliminary findings give practical advice to vendors planning usability work and buyers writing request for proposals.


Last updated on 2024-26-11 at 15:43