A Purpose-Based Typology for Systemic Features Enabling Value Co-Creation in Consumer Information Systems



: Kari Mikkonen, Jose Teixeira, Mikko Pynnönen, Kari Korpela, Jukka Hallikas

: Hawaii International Conference on System Sciences

: 2016

: 49th Hawaii International Conference on System Sciences (HICSS) (2016)

: PROCEEDINGS OF THE 49TH ANNUAL HAWAII INTERNATIONAL CONFERENCE ON SYSTEM SCIENCES (HICSS 2016)

: P ANN HICSS

: 1226

: 1235

: 10

: 978-0-7695-5670-3

: 1530-1605

DOI: https://doi.org/10.1109/HICSS.2016.156

: http://ieeexplore.ieee.org/document/7427335/


Value co-creation enabled by consumers' use of information systems is a challenging topic which requires more explicit definitions for use of academics and managers. Systemic features are digital services enabling co-creation of value, not being products or services to be paid for, but assisting as consumer-supporting capabilities between different contexts.In order to gain better insight for systemic features within information systems, we collected empirical data from 23 firms in the high-tech sector and analyzed the systemic features. Systemic features were classified and prioritized by a research group.The created purpose-based typology enhances the understanding on why and how value is co-created with customers. We contribute both to systems and business research by suggesting a purpose-based typology defining different purpose-based constructs for systemic features enabling co-creation of value. We also discuss implications for managing and organizing value within the firm and contribution to organization science and theory of the firm.



Last updated on 2024-26-11 at 16:32