A1 Refereed original research article in a scientific journal

Secondary but significant: secondary customers’ existence, vulnerability and needs in care services

Authors: Henna M. Leino

Publisher: Emerald Publishing

Publication year: 2017

Journal: Journal of Services Marketing

Journal acronym: JSM

Volume: 31

Issue: 7

First page : 760

Last page: 770

Number of pages: 11

ISSN: 0887-6045

DOI: https://doi.org/10.1108/JSM-05-2016-0199

Web address : https://doi.org/10.1108/JSM-05-2016-0199