A4 Refereed article in a conference publication
Managing customer participation to co-create value in knowledge intensive business services
Authors: Mekhail Mustak, Aino Halinen, Elina Jaakkola
Conference name: AMA SERVSIG International Service Research Conference
Publication year: 2012
Book title : Proceedings from the AMA SERVSIG International Service Research Conference, Helsinki, Finland, June 7-9 2012
ISBN: 978-952-232-170-1
Web address : http://hdl.handle.net/10138/36614