A4 Vertaisarvioitu artikkeli konferenssijulkaisussa

Value co-destruction in transformative service practices: Information and knowledge processes in public health care




TekijätKaartemo Valtteri, Känsäkoski Helena

ToimittajaMarja Toivonen

Konferenssin vakiintunut nimiXXIV Annual RESER Conference

KustannuspaikkaEspoo, Finland

Julkaisuvuosi2014

Kokoomateoksen nimiProceedings of XXIV Annual RESER Conference: Services and New Societal Challenges: Innovation for Sustainable Growth and Welfare

Aloitussivu697

Lopetussivu705

Sivujen määrä9

ISBN978-951-38-7436-0

Verkko-osoitehttp://www.reser2014.fi/docs/RESER_2014_Proceedings.pdf


Tiivistelmä

The paper discusses how the information and knowledge processes in the public health care context obstruct the value co-creation by patients, their families, and the health care organisations. The empirical research focuses on the childhood obesity care. The results indicate how involvement of patients and their families in the process does not always enhance value creation in the patient’s well-being. Particularly, some families deny the problem and some have needs that are not taken into account by the health care professionals. By identifying barriers in information and knowledge processes, we provide practical recommendations and contribute to the emerging transformative service research.



Last updated on 2024-26-11 at 21:37