A1 Refereed original research article in a scientific journal

Challenges to IS quality




AuthorsTomi Dahlberg, Janne Jarvinen

PublisherElsevier

Publication year1997

JournalInformation and Software Technology

Volume39

First page 809

Last page818

Number of pages10


Abstract




Investing in quality was popular in the early 1990s. Several approaches were developed, but it seems that none of them provides a solution
that is generally accepted and adequately detailed for both scientific and practical purposes within the IS field. We claim that most quality
approaches concentrate too much on the technical and control oriented aspects of managing quality thus causing unsatisfactory results. There
is a need and a demand for better quality practice that can be attained through cooperation between practitioners and researchers. This paper
discusses these challenges to IS quality and presents some suggestions for bridging the gap. 


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