The demands for health care services are rising steadily. To meet these demands, the
prevailing health care paradigm has been put under scrutiny. We have already passed the verge
of a  paradigm  shift  where  patients are regarded  cooperative  partners  who play an important
role in their own care. In the core of this ongoing shift is technology that enables a new kind of
service  provisioning  and  digitalization  of  services.  This  has  created  a  dilemma;  how  the
patients who are not able (or willing) to use these new services can be reached? To answer this
question,  a  fresh  outlook  on  the  roles  related  to  health  service  provisioning  is  needed.  This
examination calls for identification of health technology intermediaries, mediators, who stand
at  the  crossroad  of  health,  care  and  technology.  This  exploratory  work  will  look  into  the
intermediary roles, outlining a set of skills and capabilities needed from a mediator.