F1 Taiteellinen erillisjulkaisu
Supplier Relations in the Early Phases of Service Business Transformation
Tekijät: Nenonen S, Martinsuo M
Toimittaja: Martinsuo M, Perminova-Harikoski O, Turunen T
Kustantaja: Tampere University of Technology
Julkaisuvuosi: 2015
Kokoomateoksen nimi: Strategic Change towards Future Industrial Service Business
ISBN: 978-952-15-3639-7
Verkko-osoite: https://researchportal.tuni.fi/en/publications/8d999234-85c3-41b6-9b4d-8ae02358061d
Tiivistelmä
Manufacturing companies are tending more and more to provide services instead of products alone. This transformation may require changing the business logic of the company, as well as renewing supplier relations. Transformation requirements and challenges have previously been studied among manufacturers in fairly advanced and successful service businesses. Less is known about developing supplier relations relative to service businesses in high-volume, low-complexity manufacturing. This paper explores the requirements and challenges of supplier relations in the early phases of service business transformation through a qualitative multiple-case study. This study focuses on high-volume, low-complexity manufacturing, and shows that transforming a business into a more service-oriented business requires integrating the manufacturing company with suppliers to ensure service quality, fulfil service promises, and maintain a good company image. Establishing new partnerships as well as developing current ones, involves challenges with image, responsibility and readiness for change that need to be taken into account in order for the firm to successfully transform into a service business.
Manufacturing companies are tending more and more to provide services instead of products alone. This transformation may require changing the business logic of the company, as well as renewing supplier relations. Transformation requirements and challenges have previously been studied among manufacturers in fairly advanced and successful service businesses. Less is known about developing supplier relations relative to service businesses in high-volume, low-complexity manufacturing. This paper explores the requirements and challenges of supplier relations in the early phases of service business transformation through a qualitative multiple-case study. This study focuses on high-volume, low-complexity manufacturing, and shows that transforming a business into a more service-oriented business requires integrating the manufacturing company with suppliers to ensure service quality, fulfil service promises, and maintain a good company image. Establishing new partnerships as well as developing current ones, involves challenges with image, responsibility and readiness for change that need to be taken into account in order for the firm to successfully transform into a service business.
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