Remote monitoring systems as enablers for project-related services

: Momeni K, Martinsuo M

Publisher: IRNOP

: 2015

: IRNOP 2015

: https://researchportal.tuni.fi/en/publications/679f4f86-20c7-4a0d-8361-d5a89af4c2b2

Project-based firms complement their system deliveries with services. Remote monitoring assists these firms in monitoring the use of the installed base of equipment and offering services that meet the customers{\textquoteright} needs. This paper analyses how remote monitoring systems can enable project-related services. A qualitative study was conducted at three engineering firms that provide technology-based solutions and services for a global installed base of equipment. The paper demonstrates different value drivers for using remote monitoring systems, discusses opportunities for utilizing remote data to improve project-related services and enablers, and describes barriers in implementing remote monitoring systems. Ultimately, the research highlights the role of remote monitoring systems in enabling services during the project lifecycle. Project-based firms complement their system deliveries with services. Remote monitoring assists these firms in monitoring the use of the installed base of equipment and offering services that meet the customers{\textquoteright} needs. This paper analyses how remote monitoring systems can enable project-related services. A qualitative study was conducted at three engineering firms that provide technology-based solutions and services for a global installed base of equipment. The paper demonstrates different value drivers for using remote monitoring systems, discusses opportunities for utilizing remote data to improve project-related services and enablers, and describes barriers in implementing remote monitoring systems. Ultimately, the research highlights the role of remote monitoring systems in enabling services during the project lifecycle.