F1 Published independent work of art
Developing capabilities for digital servitization
Authors: Momeni K, Raddats C, Martinsuo M
Editors: Bigdeli A, Baines T, Rapaccini M, Saccani N, Adrodegari F
Publisher: Aston University
Publication year: 2021
Book title : Servitization: A pathway towards a resilient, productive and sustainable future
ISBN: 9781854494948
Web address : https://researchportal.tuni.fi/en/publications/46c6dea4-7ad7-4536-8838-3e60873e52f3
Abstract
Purpose: Many manufacturers invest in digital technologies to advance servitization and achieve competitive advantage; however, their ability to utilise these technologies often lags behind the potential of them. Research has only begun to explore the capabilities for digital servitization and this study investigates the mechanisms through which these capabilities can be developed both internally and through collaborating with other actors. Design/Methodology/Approach: This paper presents an exploratory study based on interviews with eight managers from large manufacturers who have significant knowledge of their companies{\textquoteright} digital servitization efforts.Findings: The findings illustrate three capability development mechanisms for digital servitization: learning, building, and acquiring and show that these mechanisms are inherently tied with which capability is being developed.Originality/Value: Developing capabilities for digital servitization requires a more extensive reconfiguration than for traditional servitization, particularly with regard to partner collaboration.
Purpose: Many manufacturers invest in digital technologies to advance servitization and achieve competitive advantage; however, their ability to utilise these technologies often lags behind the potential of them. Research has only begun to explore the capabilities for digital servitization and this study investigates the mechanisms through which these capabilities can be developed both internally and through collaborating with other actors. Design/Methodology/Approach: This paper presents an exploratory study based on interviews with eight managers from large manufacturers who have significant knowledge of their companies{\textquoteright} digital servitization efforts.Findings: The findings illustrate three capability development mechanisms for digital servitization: learning, building, and acquiring and show that these mechanisms are inherently tied with which capability is being developed.Originality/Value: Developing capabilities for digital servitization requires a more extensive reconfiguration than for traditional servitization, particularly with regard to partner collaboration.
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