A4 Vertaisarvioitu artikkeli konferenssijulkaisussa

A FRAMEWORK FOR SMART EXPERIENCE DESIGN BASED ON ZERO-PARTY CUSTOMER EXPERIENCE DATA




TekijätKim Yong Se

ToimittajaN/A

Konferenssin vakiintunut nimiInternational Conference in Engineering Design

KustantajaCambridge University Press

Julkaisuvuosi2023

Lehti:Proceedings of the Design Society

Kokoomateoksen nimiICED23: The 24th International Conference on Engineering Design

Tietokannassa oleva lehden nimiProceedings of the Design Society

Sarjan nimiProceedings of the Design Society

Vuosikerta3

Aloitussivu161

Lopetussivu170

ISSN2732-527X

eISSN2732-527X

DOIhttps://doi.org/10.1017/pds.2023.17

Verkko-osoitehttps://doi.org/10.1017/pds.2023.17

Rinnakkaistallenteen osoitehttps://research.utu.fi/converis/portal/detail/Publication/180544923


Tiivistelmä

Data about customer experiences would be critical in smart product-service systems. Research is desired on how to establish a framework for Smart Experience Design based on customer experience data so that determining what kinds of customer data are needed and how these data are acquired effectively can be supported. This paper presents a framework and a method to design customer experience personalization services based on customer experience evaluation data obtained in real time and accumulated together with context data. Two illustrative cases are provided to demonstrate the validity of the framework of smart experience design based on customer experience data.


Ladattava julkaisu

This is an electronic reprint of the original article.
This reprint may differ from the original in pagination and typographic detail. Please cite the original version.





Last updated on 2024-26-11 at 14:58