Motivations to Use a Mobile Participation Application
: Titiana Petra Ertiö, Sampo Ruoppila, Sarah-Kristin Thiel
: Tambouris E. et al. (eds)
: International Conference on Electronic Participation ePart 2016
Publisher: Springer International Publishing
: 2016
: Electronic Participation
: Lecture Notes in Computer Science LNCS
: Lecture Notes in Computer Science
: 9821
: 138
: 150
: 13
: 978-3-319-45073-5
: 978-3-319-45074-2
: 0302-9743
DOI: https://doi.org/10.1007/978-3-319-45074-2_11
: http://link.springer.com/chapter/10.1007/978-3-319-45074-2_11
This paper reports results on presumably the first city-wide
mobile participation trial (Living Lab) examining citizen participation
in urban planning, conducted in Turku, Finland, in 2015. The questions
examined are the socio-economic characteristics of the application users,
as well as their motivations to participate. The inclusion of online participation
has been discussed widely in literature on e-participation and
the digital divide, arguing for a great influence of socio-economic factors,
interest in the topic, and users’ online skills. The results reveal that this
application, too, was used predominantly by young adults and middleaged,
highly educated, and technology savvy citizens, who were already
interested in urban planning. Their use of the application was motivated
primarily by the opportunity to bring their own ideas and issues to the
city authorities’ attention, rather than participating in missions given by
the municipality or discussing planning issues with fellow citizens, indicating
a rather individualistic usage interest. The location-based features
and ease of use of a mobile application were valued highly. Those who
idled reported predominantly technical challenges with the app