A1 Refereed original research article in a scientific journal
Deepfakes: Deceptions, mitigations, and opportunities
Authors: Mustak Mekhail, Salminen Joni, Mäntymäki Matti, Rahman Arafat, Dwivedi Yogesh K.
Publisher: Elsevier (Commercial Publisher)
Publication year: 2023
Journal: Journal of Business Research
Journal name in source: JOURNAL OF BUSINESS RESEARCH
Journal acronym: J BUS RES
Article number: 113368
Volume: 154
Number of pages: 15
ISSN: 0148-2963
eISSN: 1873-7978
DOI: https://doi.org/10.1016/j.jbusres.2022.113368(external)
Web address : https://doi.org/10.1016/j.jbusres.2022.113368(external)
Deepfakes-artificial but hyper-realistic video, audio, and images created by algorithms-are one of the latest technological developments in artificial intelligence. Amplified by the speed and scope of social media, they can quickly reach millions of people and result in a wide range of marketplace deceptions. However, extant understandings of deepfakes' implications in the marketplace are limited and fragmented. Against this background, we develop insights into the significance of deepfakes for firms and consumers-the threats they pose, how to mitigate those threats, and the opportunities they present. Our findings indicate that the main risks to firms include damage to image, reputation, and trustworthiness and the rapid obsolescence of existing technologies. However, consumers may also suffer blackmail, bullying, defamation, harassment, identity theft, intimidation, and revenge porn. We then accumulate and present knowledge on the strategies and mechanisms to safeguard against deepfake-based marketplace deception. Furthermore, we uncover and report the various legitimate opportunities offered by this new technology. Finally, we present an agenda for future research in this emergent and highly critical area.