Instilling Knowledge Claims of Personas from 346 Research Articles

: Salminen Joni, Jung Soon-Gyo, Chhirang Kamal, Jansen Bernard J.

: ACM SIGCHI Conference on Human Factors in Computing Systems

Publisher: Association for Computing Machinery

: 2021

: Extended abstracts on human factors in computing systems

: CHI EA '21: Extended Abstracts of the 2021 CHI Conference on Human Factors in Computing Systems

: EXTENDED ABSTRACTS OF THE 2021 CHI CONFERENCE ON HUMAN FACTORS IN COMPUTING SYSTEMS (CHI'21)

: 9

: 978-1-4503-8095-9

DOI: https://doi.org/10.1145/3411763.3451619

: https://dl.acm.org/doi/10.1145/3411763.3451619

Our research goal is to summarize the body of persona knowledge by identifying knowledge claims. This can aid HCI researchers to (a) navigate persona knowledge to form an understanding of what is known about personas quickly, (b) identify central research gaps of what is not known (or said) about personas, and (c) identify claims that are not substantiated with strong empirical evidence and warrant future work. To this end, we use computational and manual techniques to extract 130 knowledge claims based on 9139 sentences from 346 persona articles and analyze whether the existing literature supports these claims. The results, clustered into four groups ("Defnition", "Creation", "Evaluation", and "Use"), indicate that claims regarding persona defnition are characterized by a higher degree of consensus. In contrast, persona creation and use contain a high proportion of unverifed claims. There are few claims concerning evaluation. Empirical research should address unverifed claims and develop the ontological understanding on persona evaluation.