A4 Refereed article in a conference publication

Consumer complaint behaviour in Europe - an examination of financial services

Authors: Järvinen Raija, Suomi Kati

Editors: Tsiotsoui R.H, Hajidimitriou, Y.

Conference name: American Marketing Association SERVSIG International Service Research Conference

Publication year: 2014

Book title : Conference Proceedings of AMA ServSIG International Service Research Conference

ISBN: 978-960-98740-9-0