Against All Odds - A Story of a Successful Mobile System Acceptance among a Tough Crowd

: Jarvelainen J, Vahtera A

Publisher: Springer

: 2010

: IFIP Advances in Information and Communication Technology

: Proceedings of 10th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society

: SOFTWARE SERVICES FOR E-WORLD

: IFIP ADV INF COMM TE

: 341

: 272

: 281

: 10

: 978-3-642-16282-4

: 1868-4238

DOI: https://doi.org/10.1007/978-3-642-16283-1_30

Two public organizations in early childhood education adopted a simple mobile system with female employees in their 50's to replace an internal paper based data collection system in order to improve information quality and accelerate the billing and payroll process. The workers of this sector emphasize the human-to-human interaction with children and parents, and perceive ICT as time consuming nuisance leaving less time for actual child caring. The objective of this paper is to explore why the mobile system was accepted, although the odds were against it. The system acceptance and incentives seem to have a connection to information timeliness and quality in this context.