A4 Refereed article in a conference publication
Against All Odds - A Story of a Successful Mobile System Acceptance among a Tough Crowd
Authors: Jarvelainen J, Vahtera A
Publisher: Springer
Publication year: 2010
Journal: IFIP Advances in Information and Communication Technology
Book title : Proceedings of 10th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society
Journal name in source: SOFTWARE SERVICES FOR E-WORLD
Journal acronym: IFIP ADV INF COMM TE
Volume: 341
First page : 272
Last page: 281
Number of pages: 10
ISBN: 978-3-642-16282-4
ISSN: 1868-4238
DOI: https://doi.org/10.1007/978-3-642-16283-1_30
Abstract
Two public organizations in early childhood education adopted a simple mobile system with female employees in their 50's to replace an internal paper based data collection system in order to improve information quality and accelerate the billing and payroll process. The workers of this sector emphasize the human-to-human interaction with children and parents, and perceive ICT as time consuming nuisance leaving less time for actual child caring. The objective of this paper is to explore why the mobile system was accepted, although the odds were against it. The system acceptance and incentives seem to have a connection to information timeliness and quality in this context.
Two public organizations in early childhood education adopted a simple mobile system with female employees in their 50's to replace an internal paper based data collection system in order to improve information quality and accelerate the billing and payroll process. The workers of this sector emphasize the human-to-human interaction with children and parents, and perceive ICT as time consuming nuisance leaving less time for actual child caring. The objective of this paper is to explore why the mobile system was accepted, although the odds were against it. The system acceptance and incentives seem to have a connection to information timeliness and quality in this context.
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