A4 Refereed article in a conference publication

Individual customer knowledge exploitation: a multiple case study



Authors: Mittilä T.S.

Editors: Tim Chou

Conference name: 2014 International Conference on Global Economy, Commerce and Service Science

Publishing place: Hong Kong

Publication year: 2014

Book title : GECSS2014 2014 International Conference on Global Economy, Commerce and Service Science

First page : 267

Last page: 272

ISBN: 978-90-78677-96-3

ISSN: 1951-6851


Abstract

We scrutinize how the personnel of industrial companies exploit customer knowledge in service innovation and development. The paper puts in evidence of the factors influencing the absorptive capacity of individuals in industrial service firms.




Last updated on 2024-26-11 at 13:34