A1 Refereed original research article in a scientific journal
Developing an Instrument for Knowledge Management Project Evaluation
Authors: Iftikhar, Zuhair, Inger V. Eriksson, and Gary W. Dickson.
Conference name: Third European Conference on Knowledge Management
Publishing place: Academic Conferences Limited, Reading, UK
Publication year: 2003
Book title : ECKM 2002 Third European Conference on Knowledge Managemnt: Trinity College Dublin, Ireland, 24-25 September 2002
Number in series: 1
Volume: 1
First page : 55
Last page: 62
ISBN: 0-9540488-6-5
Many knowledge management (KM) projects have been initiated, some of which have been successes but many have been failures. Measuring the success or failure of KM initiatives is not easy, and in order to do so some kind of measurement process has to be available. There are three points at which evaluation of KM projects can, and should be, done: (1) when deciding whether to start and where to focus, (2) once under way, following up on a project and making adjustments if needed, and (3) when completed, to evaluate the project outcomes. This paper concentrates on the first two areas by developing a general instrument for evaluation of KM projects.
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