Vertaisarvioitu alkuperäisartikkeli tai data-artikkeli tieteellisessä aikakauslehdessä (A1)

Electronic prescription as a driver for digitalization in Finnish pharmacies




Julkaisun tekijät: Peltoniemi Teijo, Suomi Reima, Peura Sirpa, Lähteenoja Markus

Kustantaja: BioMed Central

Julkaisuvuosi: 2021

Journal: BMC Health Services Research

Volyymi: 21

eISSN: 1472-6963

DOI: http://dx.doi.org/10.1186/s12913-021-07003-0

Verkko-osoite: https://bmchealthservres.biomedcentral.com/articles/10.1186/s12913-021-07003-0#citeas

Rinnakkaistallenteen osoite: https://research.utu.fi/converis/portal/detail/Publication/67265193


Tiivistelmä
Background

Finnish community pharmacies have undergone digitalization during the past decade. The introduction of the electronic prescription has had a significant impact on pharmacy workflows, such as the dispensing process. This inevitably has significant sociotechnical implications. We examine the impact of digitalization on the dispensing process and the sociotechnical orientation of a pharmacy.

Methods

We utilize data collected in customer service situations in Finnish community pharmacies at two points in time: in the traditional workflow, when electronic prescriptions were not in use, and in the new direct dispensing workflow, which is the usual delivery model in the case of electronic prescriptions. We analyze this data in terms of changes in workflow efficiency. We also draw on existing literature to build a conceptual model for digitalization in the pharmacy sector from a sociotechnical standpoint.

Results

In the Finnish environment, the results, based on our study sample, show that with electronic prescriptions and the direct dispensing model, the delivery time for a single medication over the counter was reduced by 13%. The results also indicate that the process has become more predictable, as the variation in terms of the workflow lead time has decreased.

Conclusions

The results indicate that the dispensing process has become more efficient in terms of time and throughput as well as more technically oriented and predictable. From a sociotechnical perspective, the results indicate that the technical subsystem has strengthened, and pharmacies have adapted to the new technology in the dispensing process.


Ladattava julkaisu

This is an electronic reprint of the original article.
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Last updated on 2022-28-06 at 14:46