A4 Article in conference proceedings

Helping Professionals Select Persona Interview Questions Using Natural Language Processing

List of Authors: Salminen Joni, Chhirang Kamal, Jung Soon-gyo, Jansen Bernard J.

Conference name: IFIP Conference on Human-Computer Interaction

Publisher: Springer Science and Business Media Deutschland GmbH

Place: Cham

Publication year: 2021

Journal: Lecture Notes in Computer Science

Book title *: Human-Computer Interaction – INTERACT 2021: 18th IFIP TC 13 International Conference, Bari, Italy, August 30 – September 3, 2021, Proceedings, Part III

Journal name in source: Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

Title of series: Lecture Notes in Computer Science

Volume number: 12934

ISBN: 978-3-030-85612-0

eISBN: 978-3-030-85613-7

ISSN: 0302-9743

DOI: http://dx.doi.org/10.1007/978-3-030-85613-7_20


Personas are often created based on user interviews. Yet, researchers rarely make their interview questions publicly available or justify how they were chosen. We manually extract 276 interview questions and categorize them into 10 themes, making this list publicly available for researchers and practitioners. We also demonstrate an approach of using natural language processing to assist in selecting persona interview questions for a given use case.

Last updated on 2021-29-09 at 15:39