A4 Refereed article in a conference publication
Understanding Non-native English Speakers' Perceptions of Voice User Interfaces with and without a Visual Display: A Usability Study
Authors: Pyae Aung, Hlaing Swe Zin, Thwet Aung Nyein Thwet, Mo Kham Nang Mo, Khant Myo Myo, Kyaw Min Khant
Conference name: International Conference on Advanced Information Technologies
Publisher: Institute of Electrical and Electronics Engineers Inc.
Publication year: 2020
Book title : 2020 International Conference on Advanced Information Technologies (ICAIT)
Journal name in source: Proceedings of the 4th International Conference on Advanced Information Technologies, ICAIT 2020
First page : 70
Last page: 75
ISBN: 978-1-7281-8365-7
eISBN: 978-1-7281-8364-0
DOI: https://doi.org/10.1109/ICAIT51105.2020.9261771
In this study, we conducted a usability evaluation of the Google Home Smart Speaker (without a visual display) and Lenovo Smart Display (with an attached screen) with 34 non-native English speakers. The findings show that both commercial VUIs are user-friendly, easy-to-use, and useful for non-native English speakers regardless of their English language proficiency. However, the study points out that both VUIs still need improvements and enhancements in usability particularly for non-native English speakers. Although there is no usability difference between these devices, the findings show that most of the participants prefer to use VUIs with an attached display that can be an advantage, particularly for non-native English speakers. The usability recommendations and findings in this study can be insightful into the future study in VUI for diverse user groups.
