Evaluation of Radio-Frequency Identification Projects in Public Sectors of Korea

: Chung KY, Chang YS, Vanharanta H, Kantola J

Publisher: WILEY-BLACKWELL

: 2011

: Human Factors and Ergonomics in Manufacturing and Service Industries

: HUMAN FACTORS AND ERGONOMICS IN MANUFACTURING & SERVICE INDUSTRIES

: HUM FACTOR ERGON MAN

: 21

: 1

: 44

: 51

: 8

: 1090-8471

DOI: https://doi.org/10.1002/hfm.20214

Recently there has been increasing radio-frequency identification (RFID) implementation in public sectors of the Republic of Korea. In many cases, however, the evaluations of projects have been measured by hardware vendors or system integrators who were involved in the project, and in many cases the projects have been evaluated as a success. Also, in many cases in Korea, the success of projects has been evaluated by operation performance such as accuracy in inventory, reduction of the bullwhip effect, and reduction of inventory. This article presents a Balanced Scorecard (BSC) approach for evaluating RFID projects with a view different from the operational view. For relatively objective views of the evaluation, we have considered four different groups that were related to the RFID projects. We present the results of analysis from two pilot RFID projects in Korea. (C) 2010 Wiley Periodicals, Inc.