Delivering information on the health and social care market: The need for national infrastructures
: Reima Suomi, Elorm Damalie
: Tuğberk Kaya
: European Conference on Digital Government
: Nicosia
: 2019
: Proceedings of the 19th European Conference on Digital Government
: 144
: 152
: 978-1-912764-39-6
DOI: https://doi.org/10.34190/ECDG.19.030
Abstract: Public reporting on health and social care services is badly needed in a society where health and
social problems consume an increasing part of society resources. We have already seen how market and
reporting platforms have changed whole industries such as commerce or travelling – arguably to a more
professional and effective direction. Actually such platforms have become critical infrastructures for the
society. The same will be true for the public reporting for health and social care in the near future. This article
contributes to the understanding of public reporting as a national – maybe later global – infrastructure. The
article first introduced the concept of public reporting for health and social services, then discusses the
concept of infrastructures on a general level, and then on the level of information and communication
technology in particular. Public reporting on health and social care is analysed in closer detail, and it is found
that current practice of this reporting is not yet totally up to the level of being identified as an infrastructure.
Finally a roadmap is introduced to show how public reporting on health and social care might become a real
critical infrastructure, that will bring extensive benefits to all its users.