A4 Refereed article in a conference publication
E-Government Ecosystem: A new view to explain complex phenomenon
Authors: Rantanen M.M., Koskinen J., Hyrynsalmi S.
Editors: Koricic M., Butkovic Z., Skala K., Car Z., CicinSain M., Babic S., Sruk V., Skvorc D., Ribaric S., Gros S., Vrdoljak B., Mauher M., Tijan E., Pale P., Huljenic D., Grbac T.G., Janjic M.
Conference name: International Convention on Information and Communication Technology, Electronics and Microelectronics
Publication year: 2019
Journal: International Convention on Information and Communication Technology, Electronics and Microelectronics
Book title : 2019 42nd International Convention on Information and Communication Technology, Electronics and Microelectronics (MIPRO)
Journal name in source: 2019 42ND INTERNATIONAL CONVENTION ON INFORMATION AND COMMUNICATION TECHNOLOGY, ELECTRONICS AND MICROELECTRONICS (MIPRO)
First page : 1408
Last page: 1413
Number of pages: 6
ISBN: 978-1-5386-9296-7
eISBN: 978-953-233-098-4
ISSN: 2623-8764
DOI: https://doi.org/10.23919/MIPRO.2019.8756909
Different kinds of e-governmental services have taken into use in several countries all over the world. The transition is often driven by the seen benefits in, e.g., efficiency, money savings as well as empowerment of citizens. Different e-governmental systems have been studied and analysed by using different theories and models; however, the current models often do not succeed to take a citizen-the customer-into account enough. This study propose of using an ecosystem viewpoint to define and explain this phenomenon and presents the concept of ` e-government ecosystem'. The concept is based on philosophical foundation on citizenship. In addition, an existing maturity model is extended and future research areas proposed.
