A4 Refereed article in a conference publication
From Usability Workarounds to Usability Around Work
Authors: Kimmo Tarkkanen, Ville Harkke
Editors: Christoph Beckmann, Tom Gross
Conference name: IFIP TC.13 International Conference on Human-Computer Interaction
Publication year: 2015
Book title : INTERACT 2015 Adjunct Proceedings
First page : 513
Last page: 520
Number of pages: 8
ISBN: 978-3-86309-352-5
eISBN: 978-3-86309-353-2
ISSN: 1867-7401
In this paper, we introduce usability workarounds that take place in system design during IT tendering, and usability evaluation around work that characterizes an iterative IT product development. We claim that highly formal and detailed verification criteria and procedures in tendering cause usability workarounds by the IT vendors. To avoid workarounds and to bring usability activities more around work during IT tendering, we suggest applying open-ended usability test tasks for system validation and usability problem qualifiers as criteria.