A4 Refereed article in a conference publication

From Usability Workarounds to Usability Around Work




AuthorsKimmo Tarkkanen, Ville Harkke

EditorsChristoph Beckmann, Tom Gross

Conference nameIFIP TC.13 International Conference on Human-Computer Interaction

Publication year2015

Book title INTERACT 2015 Adjunct Proceedings

First page 513

Last page520

Number of pages8

ISBN978-3-86309-352-5

eISBN978-3-86309-353-2

ISSN1867-7401


Abstract

In this paper, we introduce usability workarounds that take place in system design during IT tendering, and usability evaluation around work that characterizes an iterative IT product development. We claim that highly formal and detailed verification criteria and procedures in tendering cause usability workarounds by the IT vendors. To avoid workarounds and to bring usability activities more around work during IT tendering, we suggest applying open-ended usability test tasks for system validation and usability problem qualifiers as criteria.



Last updated on 2024-26-11 at 22:55