Investigating the usability and user experiences of voice user interface: A case of Google home smart speaker
: Pyae A., Joelsson T.
: International Conference on Human-Computer Interaction with Mobile Devices and Services
Publisher: Association for Computing Machinery, Inc
: 2018
: MobileHCI '18 Proceedings of the 20th International Conference on Human-Computer Interaction with Mobile Devices and Services Adjunct
: MobileHCI 2018 - Beyond Mobile: The Next 20 Years - 20th International Conference on Human-Computer Interaction with Mobile Devices and Services, Conference Proceedings Adjunct
: 127
: 131
: 978-1-4503-5941-2
DOI: https://doi.org/10.1145/3236112.3236130
Recently, commercial Voice User Interfaces (VUIs) have been introduced
to the market (e.g. Amazon Echo and Google Home). Although they have
drawn much attention from users, little is known about their usability,
user experiences, and usefulness. In this study, we conducted a
web-based survey to investigate usability, user experiences, and
usefulness of the Google Home smart speaker. A total of 114 users, who
are active in a social-media based interest group, participated in the
study. The findings show that the Google Home is usable and
user-friendly for users, and shows the potential for international
users. Based on the users' feedback, we identified the challenges
encountered by the participants. The findings from this study can be
insightful for researchers and developers to take into account for
future research in VUI.
