A3 Refereed book chapter or chapter in a compilation book

Address and Interpersonal Relationships in Finland-Swedish and Sweden-Swedish Service Encounters




AuthorsCatrin Norrby, Camilla Wide, Jenny Nilsson, Jan Lindström

EditorsCatrin Norrby, Camilla Wide

Publishing placeBasingstoke

Publication year2015

Book title Address Practice As Social Action. European Perspectives

First page 75

Last page96

Number of pages22

ISBN978-1-137-52991-6

eISBN978-1-137-52992-3

DOIhttps://doi.org/10.1057/9781137529923_5

Self-archived copy’s web addresshttps://research.utu.fi/converis/portal/detail/Publication/3632422


Abstract

The chapter investigates address practices in 318 audio- and video-recorded service encounters at theatre box offices and other booking venues equally distributed across the two national varieties of Swedish, Sweden Swedish and Finland Swedish. The results demonstrate compelling variation in address choices, which can be linked to participant roles (customer-staff), generation (below and above 50 years) and national variety. Overall informal address with T (du) is the most common address form in both varieties and is particularly salient among older customers in Sweden. There are few occurrences of V address in the data, and most are found among younger Finland-Swedish staff.


Downloadable publication

This is an electronic reprint of the original article.
This reprint may differ from the original in pagination and typographic detail. Please cite the original version.





Last updated on 2024-26-11 at 11:40