A3 Refereed book chapter or chapter in a compilation book
Customer Satisfaction, Price and Financial Performance: A Study of Finnish Printing Industry Companies
Authors: Mikko Grönlund
Editors: Robert G. Picard
Publishing place: Mahwah, New Jersey
Publication year: 2002
Book title : Media Firms: Structures, Operations, and Performance
First page : 225
Last page: 253
Number of pages: 29
ISBN: 9780415516297
eISBN: 9781410613103