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Disentangling the factors driving users' continuance intention towards social media: A configurational perspective
Tekijät: Hongxiu Li, Lirui Li, Chunmei Gan, Yong Liu, Chee-Wee Tan, Zhonghua Deng
Kustantaja: Elsevier
Julkaisuvuosi: 2018
Journal: Computers in Human Behavior
Tietokannassa oleva lehden nimi: COMPUTERS IN HUMAN BEHAVIOR
Lehden akronyymi: COMPUT HUM BEHAV
Vuosikerta: 85
Aloitussivu: 175
Lopetussivu: 182
Sivujen määrä: 8
ISSN: 0747-5632
eISSN: 1873-7692
DOI: https://doi.org/10.1016/j.chb.2018.03.048
Tiivistelmä
Building on perceived value theory, this study employs fuzzy set Qualitative Comparative Analysis (fsQCA) to derive configurational models that embody causal conditions for predicting users' continuance intention towards social media. From reviewing extant literature, we advanced four value dimensions to be gained from social media usage, namely hedonic value (enjoyment), information value (information documentation and information sharing), media value (media appeal), and social value (social interaction), which are measured via a survey questionnaire. Our findings reveal seven distinct configurations of causal conditions for inducing continuance intention towards social media among Chinese users. Particularly, the frequency of social media usage combined with perceptions of enjoyment were found to be core conditions reinforcing users' continuance intention towards social media. In turn, the existence of multiple configurations implies that social media service providers could concurrently pursue differentiated strategies for retaining users. (C) 2018 Elsevier Ltd. All rights reserved.
Building on perceived value theory, this study employs fuzzy set Qualitative Comparative Analysis (fsQCA) to derive configurational models that embody causal conditions for predicting users' continuance intention towards social media. From reviewing extant literature, we advanced four value dimensions to be gained from social media usage, namely hedonic value (enjoyment), information value (information documentation and information sharing), media value (media appeal), and social value (social interaction), which are measured via a survey questionnaire. Our findings reveal seven distinct configurations of causal conditions for inducing continuance intention towards social media among Chinese users. Particularly, the frequency of social media usage combined with perceptions of enjoyment were found to be core conditions reinforcing users' continuance intention towards social media. In turn, the existence of multiple configurations implies that social media service providers could concurrently pursue differentiated strategies for retaining users. (C) 2018 Elsevier Ltd. All rights reserved.
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