Refereed journal article or data article (A1)

A process theory of relationship ending

List of AuthorsHalinen Aino, Tähtinen Jaana


Publication year2002

JournalInternational Journal of Service Industry Management

Journal name in sourceInternational Journal of Service Industry Management

Volume number13

Issue number2

Start page163

End page180

Number of pages18




This research is about the ending of business relationships: What that is, why it happens, and how an extant relationship dissolves. Ending of buyer-seller relationships has very recently attracted increased research attention. This article adds to the existing knowledge by developing a process model to understand, in particular, how dissolution advances in a professional service context. The model aims to attend the major shortcomings of existing research and distinguishes three conceptual categories: the type of relationship and its ending, the factors that influence the process, and the ending process per se. It is concluded that the ending process is always both temporally and contextually embedded and to a significant degree actor-driven; a picture of idiosyncrasy rather than deterministic development. The article ends by discussing managerial implications and making suggestions for future research.

Last updated on 2023-09-06 at 10:15