G4 Doctoral dissertation (monograph)

Resource access and creation in networks for service innovation

List of Authors: Rusanen Helena

Publisher: University of Turku

Place: Turku

Publication year: 2014

ISBN: 978-952-249-368-2

eISBN: 978-952-249-369-9

URL: http://www.doria.fi/bitstream/handle/10024/100095/Ae11_2014.pdf?sequence=2


Current research highlights the role of resources in service innovation success

and the role of networks in providing resources for innovation. However,

research on resources in service innovation is very limited and a clear deficit

also exists in research applying a network perspective for service innovation.

This study is the first one to focus on resource access and creation in networks

for service innovation.

The objective of this study is to explore interaction for resources in

networks over the service innovation process. This is accomplished by

analyzing resource access and creation in business-to-business service

innovation. The research aims to shed light on resources provided by networks

for service innovation, and on relationships and activities to access those

resources and to create new resources. The Interaction and Network Approach

provides the theoretical background to the study.

This study focuses on the empirical part on business-to-business service

innovations in the technical/engineering field. Qualitative multi-case study

research with embedded cases enabled investigation on interaction for

resources within a real-life context. The empirical research was conducted in

three case companies and five service innovation projects in networks, and the

main data consisted of 57 in-depth interviews. Processes of the innovation

projects were studied longitudinally both in real time and retrospectively. An

abductive approach enabled exploration on a phenomenon that has not

previously been studied and the building of theory in forms of theoretical

models, frameworks, and typologies.

This study found that a variety of resources are accessed from networks for

service innovation. These resources were divided into individual and

organizational resources depending whether they are bound to individuals or

organizations. Resources that networks provide for service innovation could

be further categorized into human, procedural, technological, financial,

facility, relational, and informational resources. This study also shows that

different resource categories play different roles in service innovation.

Different kinds of resource can be accessed through four separate access

strategies and types of relationship. This research further found that resource

integration is a resource access strategy for human and procedural resources, which is employed in the creation of new resources in service innovation.

Different types of service call for integrating complementary, supplementary

or heterogeneous human resources.

The main contribution of this research is in advancing understanding on

interaction for resources in service innovation. It provides new understanding

on service innovation resources. The study resulted in a theoretical model on

resource access in service innovation and a model for resource integration in

service innovation.

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Last updated on 2021-24-06 at 09:01