Roles and Identification of Stakeholders in Health Care IS Development

: Tarkkanen Kimmo, Reijonen Pekka, Harkke Ville

: Smeds Riitta, Irrmann Olivier

: 2013

: Co-Create 2013 The Boundary-Crossing Conference on Co-Design in Innovation

: Aalto University Publication Series: Science + Technology

: 15/2013

: 361

: 372

: 978-952-60-5236-6

In this paper, we ponder the practical consequences of the unbalanced power structures and difficulties in determining the appropriate stakeholders in IS development. Empirical data from two usability studies in health care are represented. In the first case we describe how legislator-centered IS development resulted in unfit between the renewed IS and clinical work. In the second case we observed that the role of physician as an entrepreneur and the role of nurse as an informant are of equal value as their role as care workers when designing UI for clinical work. We conclude that undiscovered and unpowered (roles of) stakeholders in IS development projects are one reason for poor clinical usability of health care information systems.