IT Business Value (ITBV) research generally proposes that various “good” IT
governance and management practices influence positively IT performance. Yet,
this claim has proved hard to verify with empirical data. In this study we first identi-
fied and analyzed factors that are seen to influence IT deployment success, then
hypothesized about the relationships among and between these factors and finally
integrated the hypotheses into a research model. We then empirically evaluated the
hypotheses and the entire research model. The consistency of IT investments as the
response to the cyclical behavior of the economy is a novel factor introduced in this study to the ITBV research. Special attention was also placed on the perceived
importance of IT to business, business-IT alignment and IT management. We used
survey data of 212 responses collected from CxOs during an economic recession
to test the hypotheses and the model for path coefficients and indirect effects.
Empirical results confirmed that all research model factors influenced positively IT
deployment success. Moreover, high values in the perceived importance of IT,
business-IT alignment and the quality of IT management were discovered to be
antecedents to the consistency of IT investments, and when that was achieved, the
impact was positive on IT deployment success.