A1 Refereed original research article in a scientific journal

Service quality explains why people use freemium services but not if they go premium: an empirical study in free-to-play games

Authors: Juho Hamari, Nicolai Hanner, Jonna Koivisto

Publisher: Elsevier

Publication year: 2017

Journal: International Journal of Information Management

Volume: 37

Issue: 1

First page : 1449

Last page: 1459

Number of pages: 11

ISSN: 0268-4012

eISSN: 1873-4707

DOI: https://doi.org/10.1016/j.ijinfomgt.2016.09.004